FAQ

Here you can see the answers to the FAQs that our customers ask us. If you have further questions, please contact us at contact@swedishsnuff.online

I can´t see my country in the country to send to in your delivery list, does it mean you are not delivering to my country?

Unfortunately, if your country isn´t displayed in the delivery list we are unable to sell and deliver to your country. That might depend on regulations and laws, for example there is prohibited to sell swedish snuff to EU member states, or any other circumstances.

What´s your minimun order quantity (MOQ)?

We don´t have any MOQ so you are free to order only one can of snuff. Of course, the cost of shipping per dose decreases, the more doses you order.

How old must I be to order snuff on swedishsnuff.online?

You must at least be 18 years (in some states in the US at least 19 years old, i.e. Alabama, Alaska, Utah, to buy snuff on swedishsnuff.online. We use state of the art age verification methodology to ensure you meet the age required. It´s your duty and responsibility to be sincere and inform us about your age, if any misconduct or deliberately provide us with false information you might get prosecuted according to the law´s of your country.

How to preserve my snuff when delivered?

We recommend you to store the snuff in a dark and cold area, preferably a refrigerator.

Loose snus can be stored for at least 14 weeks without the quality deteriorating, the corresponding number for portion snus is approx 20 weeks. Often, the snuff can be stored longer, but those figures are information provided by the manufacturers.

What rules, regulations and taxes apply in my country?

To order goods at swedishsnuff.online, you must be at least 18 years old (in some states in the US, i.e. Alabama, Alaska, Utah, you must be at least 19 years old). Minimum age required might vary, please check with your local authorities.

If this is your first order we recommend you to check applicable import regulations and customs regulations with your local authorities. As the importer, your are solely and personal responsible for the import of snuff and it´s your obligation to monitor and pay taxes and costs for customs clearance. We are sending snuff with UPS DDP (delivery duty paid) within the US.

0Please note that the ordered products can be opened and inspected by customs authorities. Swedishsnuff.online is not whatsoever responsible for any costs that may arise due to the fact the product has been seized by customs or any other local authority. You can´t get an reimbursement if your products have been returned to us.

How do I pay for my order?

We accept payment by credit card, AmericanExpress, VISA, MasterCard. We use DIBS as payment service provider to ensure you state of the art security regarding your credit card and personal information. You can also pay by bank wire transfer, for further details see section ”Payment”.

How do you ship my order?

We use UPS are our international carrier and delivery your goods all over the globe with UPS DDP or Postnord Sverige AB (former Swedish Postal Office). That means you will get your package within 2-5 business days in most countrys, for specific information, see section regarding Shipment.

How do I update my address?

If any of your details change, such as your address, mail, ph.no., you can update your personal details by signing into your account on swedishsnuff.online and update the relevant information.

Can I cancel my order?

If you have changed your mind and want to cancel your order you might do so until the order has been sent from our warehouse. Orders are usually shipped within 24 hours from your order has been placed. After your order has been sent from our warehouse it is not possible to cancel your order. Please contact us immediately at contact@swedishsnuff.online if you want to cancel your order or if you by mistake have put some items to your cart and processed the order. Swedish snuff, svenskt snus, is a perishable item and can´t be re-selled so therefor we do not accept returns or replacements.

Regulations

Regulations and customs charges
By using our site, you understand and expressly agree to be legally bound by these Terms and follow the Terms and Conditions.

To place an order with swedishsnuff.online you have to be 18 years or older (19 years or older for residents of Alabama, Alaska or Utah). Please note that due to the requirement of an adult signature, with “Adult 21” being the only option, shipments to the U.S. might require an adult of at least 21 years to be available to sign for the package, even though the content is declared and may legally be purchased at age 18 or 19. As most other countries we ship to do not differentiate between age 18 and 21, this is not an issue there.

If you are ordering goods for delivery, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you.

Some countries have regulations and restricted imports of the quantity of imported smokeless tobacco products and different countries have varied duty regulations. Swedishsnuff.online does not have the possibility to provide information about customs and import regulations in the destination country. The person who orders the products are therefore personally responsible for being informed about the own country customs and import regulations that apply to Swedish Snuff, Svenskt Snus and other tobacco products and for paying any duties, taxes, fees that might be charged. Any charges for import clearance due to the purchase from swedishsnuff.online will be borne by you, the customer. Swedishsnuff.online shall not be liable for releasing or shipping replacement goods if they are seized in customs. You cannot get a refund if your products have been returned to us.

Please note that when shipping goods the shipments may be subject to opening and inspection by customs authorities. You are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.